FAQs & Help

When can I expect to receive my order?

Product Availability and Lead Times 

  • Check the product page for item-specific lead times and backorder notifications. 
  • For the Jarvis desk and other configurable products, the Design my own feature on the product page will show the lead time for each component.
  • If an option is greyed out, it’s not available. 

Order Updates and Tracking

  • Order updates are sent via email. Upon shipment, you will receive an email with tracking number(s) by 6 PM PST.
  • If you’re missing tracking numbers, expect to receive them within 5 business days for in-stock items fulfilled by Fully.
  • Barring unexpected carrier delays, you should receive your order within 1–7 business days.
  • Our shipping partners process a very high volume of packages, so if you experience any of the following issues, please allow up 7 business days for your tracking to update or for your item(s) to arrive:
    • Your tracking shows “Label Created” with no further scans
    • Your order is delayed in transit or has a delivery exception
    • The tracking shows “delivered” but you haven’t received your item(s)

Fulfillment Locations

  • We ship from Portland, Oregon, and Nottingham, Maryland.
  • Your order will ship from the fulfillment center closest to you unless one or more of the items in your order is out of stock at that location.

If you’ve waited more than 7 business days and your tracking has not updated, please contact us for assistance.